Orobus S.L (GmbH) has been owned by Agnes
and Roland Leykau and their firm Lero Minusval
S.L. since the year 1996.
As part of the leading, independent and
private service provider group for "Tourism
for Handicapped People" in Tenerife,
Orobus S.L was occupied mainly with transporting
people in wheelchairs until the year 2000.
Following recent expansion, Orobus S.L. today,
is a coach tour company for every opportunity
and undertaking in the general field of tourism.
Every order and client wish is important
to us regardless of size. We want you to be
able to talk to us personally on any question.
Being a service provider means even more for
us:
offering an all round optimal service for
you is a pre-condition for us both when advising
you in advance and during the tour itself.
That is and remains our specific mission. For this reason
a travel agency (VRT) was affiliated with the coach tour
company in the year 2003.
Your
Orobus-Team
Company philosophy
Orobus is a company which looks at the different needs
of its customers and has the motto "small is beautiful".
As a small coach tour firm in the Canary Islands with
a staff of 15 at the present time we have proven our slogan
over and over again in the past few years. We and our
staff do not consider our task of providing a service
to be merely a job, but carry out our task with enthusiasm
and commitment towards out customers and contractors.
Our clients should receive the best performance,
quality, safety and service in all areas from
us and our staff.
What does that mean specifically?
The core competence of Orobus is every service
related to the transport of people in the
field of tourism in Tenerife, with the emphasis
on tour coaches, but also in the field of
mini-buses. In addition, we also offer our
clients all the tourist services which are
closely linked to our core competence. Our
motto here could be: As many tourist services
as possible from one provider. The guiding
principles which determine our action today
and in the future are: Not only buses!
Our claim to be No. 1 really means: Our customer
is our focus.
We have to "experience" that our customers
like us anew every day.
With our slogan "small is beautiful" we
are obliged to give our best afresh every day.
The size of a company, more specifically in the limited
market of Tenerife, does not reflect the quality of the
company but mostly only the mass availability of bus seats
for the large organisers. The company management has defined
the main over-riding goals of Orobus in the company policy.
The quality of our service plays a predominant role
in the framework of these guidelines. All developments
and modifications are tested in the company against the
following basic principles:
Will this modification improve the quality of the
services we offer?
Will the company be more flexible?
Will we reinforce the trust our customers place
in us?
Will we meet our customers' expectations with this?
Will this increase efficiency within the company
structure?
Will this improve the job satisfaction of our staff?
